Shipping policy

Last Updated: [08-082026]

At MS Attires, we are committed to delivering your order safely, efficiently, and with the care you expect from us.

We currently offer delivery across the United Arab Emirates (UAE).

Order Processing

All orders are carefully prepared and checked before dispatch.

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available tracking or delivery information.

Delivery Across the UAE

We offer delivery throughout the UAE, including:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Umm Al Quwain
  • Ras Al Khaimah
  • Fujairah

Estimated delivery times may vary depending on your location and courier service.

Estimated Delivery

UAE Delivery: 2–5 business days

Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or circumstances beyond our control.

Shipping Charges

Applicable delivery charges will be displayed at checkout before you complete your purchase.

If we offer a free delivery promotion, the applicable terms and minimum order value will be clearly stated at the time of purchase.

Order Tracking

Once your order has been dispatched, tracking information may be provided through your registered email address, phone number, WhatsApp, or other available communication method.

You can use the tracking information to follow the progress of your delivery.

Delivery Address

Please ensure that your delivery information is complete and accurate when placing your order.

This should include:

  • Full name
  • Mobile number
  • Building/Villa number
  • Street or area
  • City/Emirate
  • Any relevant delivery instructions

MS Attires is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Attempts

Our courier partner may contact you using the phone number provided with your order.

If you are unavailable at the time of delivery, the courier may arrange another delivery attempt or contact you to coordinate delivery.

Additional charges may apply in certain circumstances if repeated delivery attempts are required due to customer unavailability or incorrect delivery information.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Care team with your order number.

We will coordinate with the delivery provider to investigate the status of your shipment and assist you accordingly.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of receiving your order.

Please provide your order number and clear photographs/videos of the product and packaging so our team can review the issue.

For complete information regarding eligible refunds and returns, please refer to our Refund & Return Policy.

Contact Us

For any shipping or delivery enquiries, please contact:

MS Attires
Email: support@msattires.com
WhatsApp: +971 52 127 7112
United Arab Emirates

We appreciate your trust in MS Attires and strive to ensure every order reaches you safely and on time.

MS Attires
Elegance, thoughtfully curated.